A software suite that is intuitive and easy to use so you have a happy and engaged workforce
who in turn help you build and create lasting relationships with customers for life.
“We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
“The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.”
“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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At Freshworks, we don’t do different things, we do things differently. There are hundreds of vendors you deal with, who may promise you a thousand things. Our promise, though, is very simple - we want to be your friend.
Wondering how we’re different?
With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.
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“My staff loved the idea that Freshdesk was as simple as sending an email, getting a ticket, going into the portal, and checking the status.”
“Freshservice’s analytics and automation capabilities have increased the efficiency of the service desk and helped direct our efforts in the right direction.”
“With a growing IT services workload, maintaining records and increasing accountability is critical. Now, we look forward to achieving just that.”
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